As part of its activity, ColiBack, whose head office is located at 270 AVENUE DES FRERES LUMIERE 69730 GENAY, collects and processes information, some of which is qualified as "personal data". ColiBack attaches great importance to respect for privacy, and only uses data in a responsible and confidential manner and for a specific purpose.

Personal data

On the website, there are 2 types of data that may be collected:

  • Data transmitted directly

These data are those that you send us directly, via a contact form, by direct contact by email or registration. The fields "individual or company", "title", "first name", "last name", "email", "complete postal address" and "telephone" are compulsory in the contact form.

  • Data collected automatically

During your visits, once your consent has been given, we may collect “web analytics” type information relating to your browsing, the duration of your consultation, your IP address, your browser type and version. The technology used is the cookie.
Use of data
The data you send us directly is used for the purpose of re-contacting you and / or as part of the request you make to us. These data are also transmitted to our transport partners in order to deliver your package.

"Web analytics" data are collected anonymously (by recording anonymous IP addresses) by Google Analytics, and allow us to measure the audience of our website, visits and any errors in order to constantly improve the experience. users. This data is used by ColiBack, responsible for data processing, and will never be transferred to a third party or used for purposes other than those detailed above.

Legal basis

Personal data is only collected after mandatory user consent. This consent is validly collected (buttons and checkboxes), free, clear and unequivocal.

The duration of the conversation
The data will be saved for a maximum period of 3 years.

Here is the list of cookies used and their purpose:

  • Google Analytics cookies (exhaustive list): Web analytics
  • List of cookies active on coliback (click here)

Your rights regarding personal data

You have the right to consult, modify or delete all of your personal data. You can also withdraw your consent to the processing of your data.

The total deletion of your personal data can be done:

  • on request by email to (response within 72h00)
  • from your customer area: once logged in, access the "Your details" menu and click on the "Delete my account" button

Contact data protection officer

ColiBack Support -